If you’re looking to return or exchange your order for whatever reason, we’re here to help!

We offer free returns within 30 days of purchase.

You can return your product for store credita different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use

To initiate a return, please complete the following steps:

  1. Reply to your order confirmation email to request which products you would like to return
  2. Print the return shipping label that you will receive by email
  3. Send all items back to us using the label provided

Additional Information:

  • It can take up to 30 days from the receipt of your returned merchandise to receive your refund, replacement product, or store credit
  • Return shipping fees are the responsibility of the clients
  • Any return restocking fees will be subtracted from the total return amount
  • Pilates Culture Club is not responsible for lost or damaged returns
  • Contact information: info@pilatescultureclub.com